At Klean&Co, we strive to provide exceptional cleaning services, and your satisfaction is our top priority. We genuinely hope that your experience with our services exceeds your expectations. We understand that unforeseen issues may arise, and we want to assure you that we are here to address them with empathy and efficiency.
We sincerely hope that you never encounter any concerns with our cleaning services. However, in the event that you do, please know that we are committed to resolving any issues promptly to ensure your complete satisfaction. Your feedback is invaluable, and we appreciate the opportunity to make things right for you.
Notification of Issues:
Customers must notify us of any issues with the cleaning service within 48 hours of the completion of the cleaning. This allows us to address and resolve any concerns promptly.
Re-cleaning Option: If issues are reported within the specified timeframe, we are committed to scheduling a re-cleaning session at the customer's convenience. This service is provided at no additional cost.
Refund Consideration: In certain cases, if the customer refuses a re-cleaning session, we may consider offering a refund. The decision to issue a refund will be made on a case-by-case basis and depends on the nature of the reported issues.
Refund Conditions:
Refund requests must be made within 48 hours of the completion of the initial cleaning.
Refunds are not guaranteed and are subject to evaluation based on the circumstances.
We reserve the right to schedule a re-cleaning session before considering a refund.
Service Satisfaction: We are dedicated to ensuring the satisfaction of our customers. If, at any point, you are dissatisfied with the quality of our cleaning service, please contact us immediately. We value your feedback and will work diligently to address and resolve any concerns to your satisfaction.
No Refunds After 48 Hours: Refund requests received after the 48-hour timeframe will not be eligible for consideration.
How to Request a Refund: Customers can request a refund by contacting our customer support team via info@kleanandco.org. Please include relevant details such as the date of the cleaning, the nature of the issues, and any supporting documentation.
Note: By utilizing our cleaning services, customers acknowledge and consent to adhere to the guidelines outlined in this refund and service satisfaction policy.